Terms & Conditions

Please read our terms & conditions before booking. By purchasing from Harbour Hamper Co you thereby agree to our terms and conditions detailed below.

Orders

Cancellations and Returns

Due to the nature of perishable food, unfortunately we are unable to offer any cancellations. Once confirmed, the order is non-refundable. In case of group bookings or events via invoice, once the invoice is issued and our team have confirmed the booking, Harbour Hamper Co recognise this as fully confirmed & due for payment.

Please note all items, including gift hampers are non-refundable.

Amendments:

We are unable to process any changes to the delivery window, any cancellations, any reduction, changes or removal of any items from the order once it has been placed. We will do our best to accommodate any last-minute product additions to your order based on our availability, please contact us as soon as possible.

Booking Future Dates:

We suggest confirming your order as soon as possible to ensure we have the capacity to cater, as during busy times we might not be able to hold dates if we reach capacity.

Faulty/damaged/incorrect/missing products:

It is the customer’s responsibility to inspect their order at the time of collection before leaving the collection point.

By accepting and collecting an order, the customer confirms that all items have been received in satisfactory condition and that the order is complete.

If an item is missing, faulty, incorrect or damaged, this must be informed before leaving the collection point.

Unfortunately, we are unable to accept responsibility for missing, incorrect or damaged items once the order has been collected and the customer has left the collection point.

Where a genuine error has occurred on the part of Harbour Hamper Co, we will offer an appropriate resolution, which may include replacement of the item at our discretion, for this, images of damaged items will be required in order to offer a solution. Should there be any issues with your items that is brought to our attention after the order is collected, Harbour Hamper Co will not be held responsible.

Payment:

100% of payment is due at the time of booking to secure orders.

Food Products:

Dietary & Allergen Information

At Harbour Hamper Co, we take food safety seriously. However, all of our products are prepared and packed in an environment where allergens are handled. Because of this, we cannot guarantee that any product is completely free from allergens or traces of allergens.

Our products may contain, or have come into contact with the following allergens and the risk of cross-contamination is high:

Celery
Cereals containing gluten (including wheat, rye, barley and oats)
Crustaceans
Eggs
Fish
Lupin
Milk
Molluscs
Mustard
Tree nuts (including almonds, hazelnuts, walnuts, cashews, pecans, pistachios, Brazil nuts and macadamia nuts)
Peanuts
Sesame
Soya
Sulphur dioxide and sulphites

Customers are responsible for checking the allergen information provided for each product before placing an order. By purchasing from Harbour Hamper Co, you acknowledge that it is your responsibility to ensure the products are suitable for your dietary requirements.

If you have a food allergy, intolerance or dietary requirement, please contact us before placing your order. We will do our best to advise you and accommodate requests where possible, but we cannot guarantee that products will be free from allergens due to the risk of cross-contamination.

Harbour Hamper Co accepts no liability for any allergic reactions or adverse effects resulting from the consumption of our products, it is at the discretion of the individual consuming any food or beverage products.

Where a dietary request has been agreed in advance, we will make every reasonable effort to prepare your order accordingly. However, because our kitchen handles a wide range of ingredients, we cannot guarantee the complete absence of allergens.

Important: While every care is taken during preparation, Harbour Hamper Co cannot guarantee that any product is completely free from allergen traces due to shared preparation areas and equipment.

Amendments:

Food Handling, Storage & Shelf Life:

Our grazing boxes, picnic boxes and gift hampers contain ready-to-eat food and should always be handled with care.

To help maintain product quality, all food items should be kept level during transport and refrigerated as soon as possible after collection, they are very fragile and must be kept flat at all times.

It is the customer’s responsibility to inspect their order at the time of collection and ensure it has been received in good condition before leaving the collection point.

By accepting and collecting an order, the customer confirms that the products have been received in satisfactory condition. Once the order has been collected, responsibility for the safe transport, storage and handling of the products transfers to the customer.

Harbour Hamper Co cannot accept responsibility for any damage, deterioration or reduction in quality caused by incorrect handling, transportation or storage after collection.

Our grazing boxes and picnic products are prepared to be enjoyed on the day of collection for the best quality, freshness and food safety.

All chilled products should be refrigerated as soon as possible after collection and kept at or below 5°C until ready to eat.

Once removed from the refrigerator, chilled food should be consumed within 4 hours as per UK food law. Any perishable food left unrefrigerated for longer than this should be discarded. Harbour Hamper Co cannot accept responsibility for products that have not been stored or handled in accordance with these guidelines.

Please enjoy and consume the order on the day of collection for quality and safety purposes, if the customer chooses to consume food or beverage after the day of collection, it is solely at their own risk and discretion, Harbour Hamper CO will not be held responsible for any adverse reactions

As our food is sourced daily and are seasonal, they are subject to availability and substitutions without any notice. Please note, variations in size, colour and appearance can possibly be present in our products due to the nature of fresh produce.

Social Media:

Images taken of our products by customers and images taken at their events unless explicitly asked to not be shared, will usually be shown on our social media platforms. We reserve the right to use the images on our platforms.